1. How
to purchase a product from our website?
a.
Browse through our products and add to cart.
b.
c.
Enter your personal details, delivery address, contact number etc.
d.
Select the Payment method. (Cash, Credit/Debit card)
e.
Double check accuracy of the submitted information. Finally place the order
Or
else you can also place an order through our FB page or simply WhatsApp us on
0706560560
2. What
payment methods do Thilakawardhana accept?
Cash
On Delivery (COD) is available Island-wide. Or you can visit our website and
use your Debit or Credit Card.
3. How
long does a delivery take, and what is the delivery fee?
Our
Standard delivery time is 2-5 working days
However,
packages sent to Col 01-15 will only take 1-3 working days with
delivery fee of Rs. 200.
Deliveries
out of Colombo will have a standard fee of Rs.250
4. What
is the return notice period?
Exchanges
should be done within 07 days of the package being received. Please contact us
on 0706560560 or email us - online@thilakawardhana.com
Our
Exchange Team will assist you with the return procedure.
5. How
can we return our package to Thilakawardhana if we need it exchanged?
Please
contact us on 0706560560 if you need to confirm the possibility to do
the exchange. After our confirmation, you can only send the item to us via
Register Post or through a Courier Service addressed to:
Thilakawardhana
Online
No
76/1,
Kandy
Road,
Kiribathgoda.
If you need further clarifications please call us on 0706560560 & our sales representatives will help you with any inquiry.
6. How
can I track my order?
Well
it's simple! Just send us a message to the Platform you ordered from (FB /
Email / Whatsapp / Call ), and our Sales Representatives will share you all the
details associated with your package. ( Example : Courier Service Contact
Number along with your Package Tracking ID)
7. Can
I change or amend my order after it's placed?
You
can inform us through email - online@thilakawardhana.com, call us on
0706560560 or through contact us via Facebook (https://www.facebook.com/Thilakawardhana)
Please
be kind enough to inform us within 24 hours after placing the order since the
product will be reserved for you. The cancellation should happen within 24
hours of placing the order.
