1. How to purchase a product from our website?

 

a. Browse through our products and add to cart.

b. Navigate to Check out page. 

c. Enter your personal details, delivery address, contact number etc.

d. Select the Payment method. (Cash, Credit/Debit card)

e. Double check accuracy of the submitted information. Finally place the order

 

Or else you can also place an order through our FB page or simply WhatsApp us on 0706560560

 

2. What payment methods do Thilakawardhana accept?

 

Cash On Delivery (COD) is available Island-wide. Or you can visit our website and use your Debit or Credit Card.

 

3. How long does a delivery take, and what is the delivery fee?

 

Our Standard delivery time is 2-5 working days

However, packages sent to Col 01-15 will only take 1-3 working days with delivery fee of Rs. 200.

Deliveries out of Colombo will have a standard fee of Rs.250

 

4. What is the return notice period?

 

Exchanges should be done within 07 days of the package being received. Please contact us on 0706560560 or email us - online@thilakawardhana.com 

Our Exchange Team will assist you with the return procedure.

 

5. How can we return our package to Thilakawardhana if we need it exchanged?

 

Please contact us on 0706560560 if you need to confirm the possibility to do the exchange. After our confirmation, you can only send the item to us via Register Post or through a Courier Service addressed to:

 

Thilakawardhana Online

No 76/1,

Kandy Road,

Kiribathgoda.

 

If you need further clarifications please call us on 0706560560 & our sales representatives will help you with any inquiry.


6. How can I track my order?

 

Well it's simple! Just send us a message to the Platform you ordered from (FB / Email / Whatsapp / Call ), and our Sales Representatives will share you all the details associated with your package. ( Example : Courier Service Contact Number along with your Package Tracking ID)

 

7. Can I change or amend my order after it's placed?

 

You can inform us through email - online@thilakawardhana.com, call us on 0706560560 or through contact us via Facebook (https://www.facebook.com/Thilakawardhana)

Please be kind enough to inform us within 24 hours after placing the order since the product will be reserved for you. The cancellation should happen within 24 hours of placing the order.