You have 7 days after receiving an item to request for an exchange
Option 01 - Exchange through Courier
Step 01 : You can inform us through Email to firstname.lastname@example.org or call us on 0706560560. Let us know your need to exchange your particular item.
Step 02 : After an analysis, our Exchange Team will get back to you stating the procedure where you have to send the package back through Registered Post or a Courier Service along with following details
To - Thilakawardhana Online - No 76/1 Kandy Road,Kiribathgoda.
From - (Your Details with the order number)
Post it back to us within 2-3 working days, Please Email/WhatsApp us the Courier/Postal receipt of your exchange package. Please note that you must bear the cost of delivery charge.
Step 03 : Once we have received the package, one of our Sales Representatives will contact you and give you a coupon code so you can simply redeem the exchange product value from your next order.
Option 02 - Exchange through from our physical outlets
Please bring the product within 7 days after receiving it to the nearest Thilakawardhana outlet along with the invoice you received and the ordered item that you wish to exchange. The Exchange will be carried out based on the policies and options set out above.
If a garment has any defects/damages you can go for an exchange and in the case a garment cannot be exchanged, you are able to go for a refund option.
You can not make more than one exchange request simultaneously for the same order
*MOBILE PHONES / SALE ITEMS / Shoes / Handbags / Accessories purchased online will not be exchanged under any circumstance
Limited Mobile Phone Devices Warranty
- Company warranty devices can be claimed directly from the authorized company.
- Mobile Unit : 12 Months
- Battery : 6 Months
- Charger : 6 Months
Warranty is not valid due to the following instances.
- Phone dropping on the floor or in water
- Wrongful handling and unheeding the instructions
- Absence of warranty agreement