You
have 7 days after receiving an item to request for an exchange
Option
01 - Exchange through Courier
Step 01 : You can inform us through Email to online@thilakawardhana.com or
call us on 0706560560. Let us know your need to exchange your
particular item.
Step 02 : After an analysis, our Exchange Team will get back to you stating the procedure where you have to send the package back through Registered Post or a Courier Service along with following details
To - Thilakawardhana Online - No 76/1
Kandy Road,Kiribathgoda.
From - (Your Details with the order number)
Post
it back to us within 2-3 working days, Please Email/WhatsApp us the
Courier/Postal receipt of your exchange package. Please note that you must bear
the cost of delivery charge.
Step
03 : Once we have received the package, one of our Sales Representatives
will contact you and give you a coupon code so you can simply redeem the
exchange product value from your next order.
Option
02 - Exchange through from our physical outlets
Please
bring the product within 7 days after receiving it to the nearest
Thilakawardhana outlet along with the invoice you
received and the ordered item that you wish to exchange. The Exchange will be
carried out based on the policies and options set out above.
If a
garment has any defects/damages you can go for an exchange and in the
case a garment cannot be exchanged, you are able to go for a refund option.
Please
remember…
You
can not make more than one exchange request simultaneously for the same order
SALE
ITEMS / Shoes / Handbags / Accessories purchased online will not be exchanged
under any circumstance