Returns Policy

You have 21 days after receiving an item to request for an exchange. You have to inform us via email or over the phone withing 3 days after receiving the item for get an exchange.

Option 01: Exchange through Courier.

Post it back to us within 21 days with the original condition along with the price tags, Please Email/WhatsApp us the Courier/Postal receipt of your exchange package. Please note that you must bear the cost of delivery charge. .

Option 02: Exchange through from our physical outlets.

Please bring the product within 21 days after receiving it to the nearest Thilakawardhana outlet along with the invoice and the price tags you received and the ordered item that you wish to exchange

Shipping

Our staff work hard to dispatch your goods within 24 hours, but it could take a bit longer during promotions Usually, Delivery will happen within 2-3 working days (Monday - Friday) excluding any mercantile & public holidays .

Once we receive your order our staff and reliable outsourced courier services will work hard to deliver your package within the commitment period. Please note that it could take a bit longer during promotions and unforeseen circumstances including Weather.

Orders received on Saturday and Sunday will be processed on the following Monday We will send you an e-mail when your order dispatch from our warehouse along with package tracking Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, invalid contact numbers .