Returns & Exchanges

You have 21 days after receiving an item to request for an exchange. You have to inform us via email or over the phone withing 3 days after receiving the item for get an exchange.

Option 01: Exchange through Courier

Step 01 : You can inform us through Email to online@thilakawardhana.com or call us on 0706560560. Let us know your need to exchange your particular item.

Step 02 : After an analysis, our Exchange Team will get back to you stating the procedure where you have to send the package back through Registered Post or a Courier Service along with following details.

To – Thilakawardhana Online – No 76/1 Kandy Road, Kiribathgoda.
From – (Your Details with the order number)

Post it back to us within 21 days with the original condition along with the price tags, Please Email/WhatsApp us the Courier/Postal receipt of your exchange package. Please note that you must bear the cost of delivery charge.

Step 03 : Once we have received the package, one of our Sales Representatives will contact you and give you a coupon code so you can simply redeem the exchange product value from your next order.

Option 02 – Exchange through from our physical outlets

Please bring the product within 21 days after receiving it to the nearest Thilakawardhana outlet along with the invoice and the price tags you received and the ordered item that you wish to exchange. The Exchange will be carried out based on the policies and options set out below.

If a garment has any defects/damages you can go for an exchange and in the case a garment cannot be exchanged, you are able to go for a refund option.

Please remember…

You can not make more than one exchange request simultaneously for the same order also the price tag should be intact.

*MOBILE PHONES /  SALE ITEMS / HANDBAGS / ACCESSORIES/ INNERWEAR/ TOYS / WATCHES/COSMETIC ITEMS  purchased online will not be exchanged under any circumstance

6 Month Warranty For All Electronic Devices  

Limited Mobile Phone Devices Warranty

• Company warranty devices can be claimed directly from the authorized company.
• Mobile Unit : 12  Months
• Battery : 6 Months
• Charger : 6 Months

Warranty is not valid due to the following instances.

• Phone dropping on the floor or in water
• Wrongful handling and unheeding the instructions
• Absence of warranty agreement