FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to online@thilakawardhana.com.

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All available items are displayed on our website and available sizes are displayed below the item as in the image above. If you are looking for a product but that is not available in our website, then that item is probably sold out

Please click through product then you will visit to below when you scroll down and select the size chart button then it will appear

  • Browse through our products and add to cart.
  • Navigate to Check out page.
  • Enter your personal details, delivery address, contact number etc.
  • Select the Payment method. (Cash, Credit/Debit card)
  • Double check accuracy of the submitted information. Finally place the order

Or else you can also place an order through our FB page or simply WhatsApp us on 0706560560 (9AM - 6PM)

Use overlay text to give Cash On Delivery (COD) is available Island-wide.

Or you can visit our website and use any payment method mentioned below

  • Debit or Credit Card
  • KOKO
  • MintPay
  • WebX

Note - Bank deposits are not accepted

Usually, Delivery will happen within 2-4 working days. Please note that it could take a bit longer during promotions and unforeseen circumstances including Weather and country fuel shortages.

Delivery Fee (For 1st Kg)

  • North and East Rs.320
  • All other locations Rs.280

Orders with a weight above 1KG will be subjected to an additional delivery charge for each additional 1kg -Rs.90

Rs.50 will be added for Cash on Deliveries.

Delivery charges for your order will be calculated and displayed at checkout

We suggest you read our Delivery policy for more information.

Visit - Delivery Information - Thilakawardhana

Please refer our exchanging procedure and follow steps

Returns & Exchanges - Thilakawardhana

To cancel an order, you must contact us through our hotline or send us a message to our Messenger/ WhatsApp within 8 hours of period after placing the order

You may only cancel an order before it is dispatched, and we can only cancel CASH ON DELIVERY orders

Please send clear images of damage or defective spots of the item to our WhatsApp (0706 560 560) or messenger. Our customer support team will analyze the issue and provide you a solution between working our hours (9AM - 6PM)

Unable to find satisfactory answers ? Contact Support